Digital convenience.
Personalized service.
Swift solutions, everywhere you go: your claims services partner.
Claims Services
Fast, flexible, and customer-first claims management
At Robin Assist, we handle claims with a focus on speed, simplicity, and transparency. We offer 24/7 claims support with seamless intake, real-time updates, and global payment capabilities in over 140 currencies. Whether you’re a partner, a policyholder, or a claims administrator, our platform makes it easy to manage claims efficiently – without the friction.What We Deliver
24/7 Claims Intake and Support
Policyholders can submit claims online or through a partner-branded portal, available anytime from desktop or mobile. Our team is available around the clock to answer questions, provide updates, and assist with documentation.
Global Claims Settlement in 140+ Currencies
Robin Assist supports fast, secure reimbursements through a wide range of channels including e-check, wire transfer, ACH, BACS, SWIFT, SEPA, and digital wallet options. We also offer virtual prepaid card payouts for travelers without access to traditional banking.
Integrated Technology
Our claims system integrates with distribution and partner platforms via API for automated claim intake, status tracking, and reporting. We support white-label portals, hosted solutions, and custom configurations to align with your operational needs and brand experience.
Invoice Review and Guarantee of Payment Reconciliation
Our team coordinates directly with medical providers to issue Guarantee of Payments, confirm treatment alignment with policy benefits, and reconcile invoices post-treatment. This minimizes patient burden and improves cost accuracy.
Claims Automation
Our rules-based automation engine improves efficiency and consistency in adjudication. It enables routing, escalation, fraud flagging, and fast-track resolution - while maintaining visibility and control for our partners.
Customer Experience First
We prioritize fast answers, clear communication, and a human-centered experience. Claimants can receive support through their channel of choice, including email, live chat, SMS, or widely used messaging platforms such as WhatsApp, WeChat, and Facebook Messenger. Our communications are timely, multilingual, and easy to follow.
How We Stand Out
Average claim decision within 5 business days of receiving full documentation
Insurant claim acknowledgments
Over 140 currencies supported through global payout infrastructure
100% of cost containment savings passed back to our partners - no markup
Automated claims tools paired with live adjusters for flexibility and accuracy
Custom branded experiences through web portals or API connections
Fully integrated with our assistance and medical teams to streamline complex cases
Real-World Simplicity
Whether it’s a traveler seeking a refund for a canceled tour or a multi-step medical evacuation claim, Robin Assist delivers clarity and speed at every stage of the claims process. With our platform and team behind you, there are no handoffs, no confusion – just clean workflows, dashboard, reporting and confident decisions.
Efficient claims resolution shouldn’t be complicated. With Robin Assist, it isn’t.
Let’s help people get back to what matters – faster.
