Providing 24/7 support services to travelers worldwide
Stuff happens. But if it happens to your travelers, don’t worry – you’ve got us.
Robin Assist provides assistance solutions for today’s traveler.
Innovative solutions, 24/7 support
Seamless integration
Embed into your website or host on a dedicated page.
Filing a claim is easy to do
Customers can file a claim in just three steps on their mobile device or desktop.
24/7 support for your customers
Our team provides 24/7 service to your customers, enabling businesses to provide a seamless travel experience.
Partner
with us
Create a more streamlined customer experience with our claims handling and assistance service platform.
Join our network. Become a provider
Join our global network of providers dedicated to helping people around the world.
Who is Robin Assist designed for?
Robin Assist is designed for travel insurance companies that are in need of a claims handling and assistance service platform dedicated to their customers.
Can Robin Assist benefit your business?
With immediate multi-channel communication, and a friendly, tech-driven approach to assistance and claims, we offer unparalleled service and customization to your businesses and customers’ individual needs.
Trusted by
We’re here. Every step of the way
Medical Assistance
We’re here to help—anytime, anywhere.
Travel Assistance
Flight rebooking, hotel rebooking, rental vehicle booking, and more.
Security Assistance
Our comprehensive security assistance services range from general travel security to high-risk situations.
Claims Services
Immediate claims settlement in over 140 currencies.
Concierge Service
We deliver around-the-clock service to enhance the customer experience.
Redefining what it means to help travelers
Local support
On the ground expertise with physician visits, medical appointment coordination, pre-treatment quotes and multi-lingual support.
Seamless settlement solutions
We provide settlement in over 140 currencies via e-check, online payment services, wire, ACH, BACS, SWIFT and SEPA.
Real time data notifications
We help you make the most of your data. From industry benchmarking and results analysis to seamless integration and automation.
Global team
A truly global team with full time employees based in the Americas, Europe, and Australasia
Testimonials
Dear People: My wife and I were on vacation in Chur, Switzerland visiting my son, and then a planned jaunt into Italy. On the second day, she had a bad fall and fractured two bones in her pelvis. Fortunately, surgery was not necessary but she spent a week in the hospital. For our trip home, […]
Alan
Thank you so much, Andrea – for your patience and persistence, and for the speedy resolution and notification of our claim in this last stage. These past months have admittedly felt like “Everything, Everywhere, All at Once” around here. And this was only part of the story! Your kindness and empathy helped make the bumpy […]
Leah
Dive Assure Team / Robin Assist. I personally would like to thank you the support my unexpected incident. Today I am out of hospital with positive energy after treatments. Appreciate for the support and wishing you all the best. I would recommend Dive Assure to anyone I know. Thank you very much,