Robin Assist is approved as Delegated Claims Administrator at Lloyd’s.


LONDON, UK, June 24, 2024 – Robin Assist, a tech-driven provider of travel insurance support services, is thrilled to announce that it has received Delegated Claims Administrator (DCA) approval. This designation allows Robin Assist to offer travel emergency, claims, and medical assistance services to underwriters within the Lloyd’s market.

Being recognised as an approved DCA positions Robin Assist alongside Lloyd’s esteemed global network of expert brokers and local underwriters.

“This development represents an exciting new step for Robin Assist,” said Bo Bawara, Managing Director of Robin Assist. “We are eager to expand our customer-focused, innovative claims and assistance services by partnering with insurance syndicates under the Lloyd’s framework.”

Robin Assist’s cutting-edge, feature-based technology and expertise plays a crucial role in delivering efficient claims processing, ensuring that customers receive prompt and comprehensive support. DCA approval underscores our commitment to providing exceptional service and innovative solutions in the travel insurance sector.

Robin Assist is dedicated to enhancing the customer experience through seamless integration of technology and expert knowledge, setting new standards for the industry.

About Robin Assist
Robin Assist, a tech-driven emergency travel assistance platform, is part of battleface Inc., supporting the travel insurance industry globally. It provides 24/7 responsive customer service, claims, emergency travel and medical assistance from any device, any time, any place. The operations team consists of multi-lingual talented humans who come from an extensive travel insurance service and assistance background.