Robin Assist’s
Technology Platform
Marvin is the proprietary policy administration platform behind Robin Assist.
Designed from the ground up to meet the needs of modern travel, health, and specialty insurance providers, Marvin enables partners to build custom insurance products, launch them quickly across global markets, and manage their full policy lifecycle — with full flexibility, localization, and control.
Key Capabilities
API-First Infrastructure
Seamless integration with partner systems via secure RESTful API. Supports quoting, policy issuance, fulfilment, and management.
Global Product Configuration
Create and distribute insurance products that comply with local regulatory, language, and tax requirements.
Reporting and Analytics
Track performance, activations, expirations, and usage via real-time dashboards.
Security and Compliance
Microservice architecture, GDPR compliant, sanctions screening, access controls, and audit trails.
Integration with External Claims and Assistance Platforms
Marvin supports seamless integration with external claims and assistance case management platforms. Partners can fully customize their First Notice of Loss (FNOL) process and deliver structured claim data directly via API, guided by Marvin’s flexible rules engine.
No-Code Product Builder
Configure benefit structures, underwriting rules, and policy logic without engineering support.
Real-Time Policy Management
Modify, extend, or cancel policies through portals or APIs with audit trails.
Co-Branded Policy Issuance
Issue policies, certificates, and communications with full white-label or co-branding options.
We are SOC 2 certified
Independently verified controls for security, availability, confidentiality, and privacy.
Rules Engine and Workflow Automation
Create custom workflows for FNOL triage, claims routing, escalation triggers, and document validation. Automate actions based on geography, policy logic, value thresholds, or missing information - all configurable by partner or product. Round Robin assignment, real-time alerts, and API-triggered events are supported.
How It Works
Partners use Marvin to build custom insurance products tailored to specific markets and customer segments.
Products can be embedded into existing purchase paths, offered through stand-alone portals, or integrated into broader travel and financial services distribution platforms.
Marvin handles localization, compliance, and delivery automatically and in real time.
Who Uses Marvin
Insurance carriers launching new or localized offerings
Brokers and enterprise brands creating embedded benefit programs
Travel distributors embedding insurance at point of sale
Managing general agents designing region-specific products
Use Case Example
Entering a new market
A Travel Insurance Managing General Agent (MGA) needed to enter a new market – with its own currency, language, and tax structure. Using Marvin, they built localized products, embedded them into their own purchase path, and automated document delivery.
Robin Assist also implemented a co-branded first notice of loss (FNOL) form within the partner’s website, enabling a seamless claims initiation process without disrupting the customer experience.
Marvin ensured the entire flow – from quoting to reporting – was compliant, efficient, and customer-friendly.
