Travel Booking
Platform
Robin Assist offers a robust travel booking platform designed to provide travelers with seamless access to a wide range of travel services.
This platform integrates travel arrangements, concierge services, and medical evacuation coordination, ensuring a holistic travel experience.
Key Capabilities
Comprehensive Travel Arrangements
Book flights, accommodations, and ground transportation for both leisure and business travellers.
Concierge and Travel Agent Support
Access to professional travel agents for itinerary planning, concierge services, and real-time support.
Medical Evacuation Coordination
Organize commercial travel with medical clearances, escort assignments, wheelchair and airport transfers.
Assisted Travel Services
Provide additional support for travellers with mobility or special need.
Real-Time Itinerary Management
Allow travellers to manage and view itinerary updates at every stage.
24/7 Customer Support
Round-the-clock assistance for travel changes, emergencies, or rebooking needs.
How It Works
Robin Assist provides API access to a global telemedicine provider network. Partners integrate this into their own digital platforms, allowing policyholders to schedule appointments, receive prescriptions, and access care without leaving the branded environment. Documentation is logged automatically and, when necessary, is connected directly to assistance or claims workflows.
Value to Partners
Proactive Benefit
Activation
Apply travel insurance benefits in real time for covered disruptions like delays or cancellations
Seamless Claims Integration
Coordinate bookings that align with policy terms, eliminating the need for manual claims by the traveller
Improved Traveller Experience
Deliver fast, relevant support during critical moments, building trust and satisfaction
Cost-Effective
Management
Control costs by working within policy limits and sourcing the best-value travel options during disruptions
Use Case Example
Medical Evacuation
A 75-year-old traveller required medical evacuation from Southeast Asia after treatment for a cardiac event.
Once stabilized, Robin Assist coordinated the complete return journey home using commercial air travel :
- Obtained medical clearance from the airline’s medical department
- Secured a commercial flight with the appropriate seat configuration and mobility support
- Arranged ground transportation from the treating hospital to the airport
- Assigned a licensed medical escort to accompany the traveller door-to-door
- Booked hotel accommodations for the escort before and after travel, ensuring compliance with duty hours and rest requirements
- Coordinated post-arrival transfer to a hospital near the traveller’s home for continued care
All travel bookings, including flights, transportation, and hotel stays, were managed through the Robin Assist travel services platform. The traveller and their family were supported throughout the journey, and the insurer received complete documentation for claims and compliance.
