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To whom it may concern: We recently traveled and had a medical emergency/injury while traveling. I called your company to get help because we had travel insurance with you.

Lindsay immediately became our caseworker and was always available until our problem was resolved. She was calm, clear, organized, understanding, and professional.

Resolution included an emergency trip by ambulance to a local hospital in Budapest at 4 a.m., followed by initial treatment there. When my brother was still in severe pain the next day, Lindsay made immediate arrangements to fly him and our mother back to the States for more extensive care.

I cannot thank Lindsay enough for the compassion, speed, and professionalism she exhibited while representing your company. We will definitely ask your company to insure all of our future trips. FYI, you have insured all of my trips over the last ten years and you will get my future business as well.

Thank you again for all of your assistance.

By the way, US doctors have determined my brother has several breaks in his left wrist and hand and torn ligaments in his right.

Dear People:

My wife and I were on vacation in Chur, Switzerland visiting my son, and then a planned jaunt into Italy. On the second day, she had a bad fall and fractured two bones in her pelvis. Fortunately, surgery was not necessary but she spent a week in the hospital. For our trip home, the company Robin Assist insisted we have a medical escort. I resisted strongly. After all, an escort to watch my wife walk on crutches to the bathroom didn’t seem necessary.

I was not given the choice. An escort was necessary and after how things worked out, I’m glad I was overruled. The escort, Will, called us and told us what was going to happen and the times for each. When he arrived in Chur, he came to evaluate the situation, met and spoke to my wife.

The next day, an ambulance came punctually, took us to Zurich Airport and the events from that point were really fast and smooth. Check-in, wheelchairs (for me and my wife), hand luggage inspection, passport inspection, etc. went through like grease. Same thing when we arrived in Newark and the ambulance that took us home. All of the things we were very worried about were taken care of.

Will was, through it all, pleasant, efficient and friendly. I couldn’t imagine a more perfect escort given the situation. He made a very difficult situation as smooth as it could have been. His easy manner helped reduce the stress my wife and I were under.

What Will did for my wife and me prompted writing this letter. He is a significant asset not only as an escort but as a representative of your company.

Thank you so much, Andrea – for your patience and persistence, and for the speedy resolution and notification of our claim in this last stage. These past months have admittedly felt like “Everything, Everywhere, All at Once” around here. And this was only part of the story! Your kindness and empathy helped make the bumpy roads more bearable. With heartfelt appreciation,

Dive Assure Team / Robin Assist. I personally would like to thank you the support my unexpected incident. Today I am out of hospital with positive energy after treatments. Appreciate for the support and wishing you all the best. I would recommend Dive Assure to anyone I know. Thank you very much,

Dear Team, thanks for the overall cooperation. My claim process was handled very effectively and i will appreciate the efforts you have taken in guiding and assisting me during process. It was a great help your team had provided on various stages. A slight delay occurred from my side too. But when the end is well everything is well. I have received the claim settlement. Thank you once again. Best wishes to the entire team,

Greetings, and thank you so much so far for all that you have done, we are forever grateful. Deepest thanks,

Thank you for your exceptional help and support over that last month!

I can’t thank you and the team enough for helping me through the past week. The daily check ins and just asking if I was ok completely put my faith back in humanity…

I am so impressed with the service I’ve experienced at Robin Assist. I have recommended my insurance company to all my friends, family and colleagues and passed along the details. They have all said they will be purchasing policies for their upcoming trips this Summer. And I will absolutely continue to take out policies moving forward – as will my boyfriend!! Massive thanks,

Many thanks again for your help during my medical episode while travelling in Europe. Comforting to know these services exist. I feel like I received better medical support abroad than I may have back home. This is my first experience using trip insurance and it was a very good one. Thank you,