Local Accidents. Global Support.
Seamless Claims.
Travel emergencies don’t follow a schedule, and neither do we. From arranging medical transport to handling claims quickly and clearly, Robin Assist combines human compassion with smart technology to act fast when it matters most. These real stories show how we help travelers feel cared for and get back on track, wherever they are in the world.
I am currently in India, and I sincerely appreciate the support you provided during this difficult time. Your service has truly been commendable.
Warm regards,
Chandrakant
I really appreciate the support and communication with you and the doctor’s. It put my mind at ease knowing you guys were there for use in a scary situation in another country. I will definitely use your company for any future travel needs.
Thank you again!
Marie
Cmque intanto grazie di cuore ❤️ per tutto quello che avete fatto !!… vi sono ad ora molto grato 🙏
Ruben
Hello,
We were in Mexico for a family wedding from November 21-25. My son was injured during the trip, and we had to take an ambulance to a hospital in Puerto Vallarta and he was seen there and treated for the injury. We had travel insurance through Travel Insured International.
Karine and Yuri were the two agents who helped me by phone and email throughout the process. They were amazing, and I don’t say that lightly. The customer service and step-by-step service they provided to help me know what to do, where to go, how to handle the entire situation, was nothing short of amazing. They were kind, patient, helped with translation with the ambulance drivers, and made sure the hospital received payment so that we were allowed to discharge. I can’t speak highly enough of these agents and the service they provided from start to finish. Many thanks to them. I will always buy this travel insurance for all my trips in the future because of this fantastic experience.
Thank you,
Alison
Thank you for all your help over the last few days, Damon and I really appreciate it. We look forward to applying for travel insurance through Travel Protect again based on this positive experience we’ve had.
Damon
Hi Alex, thank you for considering my claim I understand what you are saying. Although my claim has been rejected I just wanted you to know the way you have done it is first class. Thank you for taking the time to write the email. Many thanks.
Eddie
Thank your efforts, Anthony! You were efficient, courteous, and kind with excellent communication skills.
Susan
Thanks Michael – just passing on that I’ve been really impressed with your service (and Sasha’s too). I’ve appreciated the phone calls and email support. Sasha also did a great job pushing back on the hospital when they kept trying to make me pay upfront.
Rudyard
I just want to thank you and your team for being on top of me and making sure that I had the services that I needed in order to recuperate from my stroke. Everyone who met me was amazed at how far I came in three weeks. I just want you to know that your team was really unbelievable they responded right away they asked me the right questions gave me the right answers thank you so much.Travel insured should be confident that you guys are the right people to think about what people need what they don’t need and who they should use as a provider.
Michael
Thank you for all your help. Your customer service has been exemplary!