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Thank you so much for all of your help and for getting everything arranged so quickly. Linda and I truly appreciate the care and attention you and everyone at Robin Assist have given us throughout this very difficult and unexpected situation.

We are very grateful that you were able to arrange the hotel in Lisbon, the transportation to the airport, wheelchair assistance, and our flights home. Having all of this taken care of has taken a tremendous amount of stress off of us and, most importantly, will allow Linda to get home safely and receive the orthopedic care she needs.

I reviewed the flight confirmations and everything looks good. I did notice that the seats for the TAP flight from Lisbon to San Francisco are still listed as “Check-In Required.” Since Linda’s wrist is still quite painful and swollen, if possible, we would greatly appreciate having two adjacent Premium Economy seats selected that provide the best practical comfort and protection for her injured arm, including the ability for her to support/elevate it as reasonably possible.

Thank you again, Gustavo. Your responsiveness and personal attention have meant a great deal to both of us.

Warmest regards,

Shirley has accepted her money by EFT. I wanted you to know that she has been very happy with the way her claim has been handled. As the agent, I wish to express my gratitude on how professional and quickly this has been dealt with. Thanks so much

Can you please ensure that you pass on to Lynsey and August specifically, but also the whole team, that we are so grateful for the kind support we have received. The conversations I had on the phone with them were very helpful in our incredibly difficult time. Thank you all.

We should have boarded the Sapphire Princess ship in Copenhagen on August 7, 2026 but because I fell and broke a bone in my foot on August 6, we could not. I went to the hospital and left in a boot cast.

Thankfully, on August 9 your company was able to fly us home. Fairfield Inn extended our stay and had breakfast served daily. We were not in a tourist area so take out food was very limited. There is one dinner included. I was advised by the doctor to stay off my foot and it was quite painful. So, I remained in the room until 8/9 when we went to the airport with the car service you so kindly arranged.

Once again, thank you so much for providing professional, understanding and complete service for me. I’m 77 and have never been hurt in a foreign country. While I was disappointed I could not take our 27 day cruise, I knew from my first contact with you, I was in good hands with your group. You have the very best people dealing with customers!

Thank you so very much for everything. I’m still in a cast for a few more weeks but am much better now.

Dear Joy,

Thank you very much for your clarification and for your help, I really appreciate it.

I confirm that no primary or other insurance has already covered this treatment.

It might actually be easier for me to contact you directly by phone. Would you mind sending me a phone number where I can reach you? I would be happy to call you myself.

Thank you again for your patience, your kindness and your assistance with everything. It is very much appreciated.

Have a lovely day! 🙏🏻✨

I cannot thank Eagle Insurance and Robin Assist enough for their exceptional care and professional handling of my medical emergency. I suffered a severe accident while traveling in India and required major surgery. What truly sets them apart is that they did not just care for me—they took complete care of my family too. Because of school commitments, my children had to fly back to Mauritius on our originally scheduled departure date. Robin Assist stepped in seamlessly and ensured their safe return home, giving me immense peace of mind while I was hospitalized.

From the very beginning, Mr. Fabrice Ho-Pive from Eagle Insurance went above and beyond. He was in constant contact with me, providing reassurance and making sure everything was coordinated perfectly.

The Robin Assist Team was absolutely incredible. They checked in on me every single day, offering unwavering support throughout my entire stay in Delhi. I was treated at The Artemis Hospital in Gurgaon, which is truly one of the best medical facilities in India. The medical care I received there during my surgery and recovery was top-notch.

Once I safely returned home to Mauritius, Miss Sharon Denis took over to handle my claim. She did absolutely everything needful to ensure the process was smooth and efficient. Thanks to her and Mr Fabrice, Eagle Insurance rapidly settled my financial claims without any hassle.

If you want travel insurance that actually delivers and treats you like family when you need it most, I highly recommend Eagle Insurance!

Dear Farrah,

Thank you so much for following through and getting my claim resolved. The transfer was completed today. I honestly think if it weren’t for you I’d still be in limbo!

Hope you have a good summer.

Thanks again.

That is such a relief thank you to you and your team for your outstanding work.

Hello Sara and Janice,

I wanted to take the time to express my gratitude to both of you for your help, caring and thoroughness in resolving my mom’s file.

Janice – On the front end of the medical issues, you made yourself available throughout the hospitalization period while in Denmark and assured me that the steps and procedures taking place made sense. I really appreciated having someone to speak with (frequently on my part) to make sure that my mom was well taken care of while in the hospital in Denmark.

Sara – On the back end, for the billing, receipts, documentation, verification, etc., your professionalism and dedication was much-appreciated. You were thorough and never required me to repeat information which was a great sign that my mom wasn’t just a number in the system.

I couldn’t have asked for two better people to have for this medical emergency.

I hope you are having a great summer and thank you for being there for me and my mom.

Hello,
Reminder: I broke my foot in Denmark the day before our cruise. Rather than board on Princess for a 27 day cruise , I spent a long afternoon in a hospital and an extra two nights at our hotel. Now I am in the airport waiting for my flight.

All your arrangements for me have been seamless and very easy. I am so grateful for everyone associated with your group. Navigating with a cast in a foreign country is a challenge.

Attached is the hotel bill for the two additional nights due to the fall I took resulting in a broken foot. At my age, 77, I was hurting and exhausted. Thankfully, you understood.

The food bill may look odd with almost nothing but soft drinks. We were in an area where there were only a couple of restaurants. They didn’t deliver. My daughter walked for hamburgers once and a small pizza the other time but we got our drinks from the refrigerator in the hotel and ate snacks we purchased in the ATL airport on Tuesday. I have the restaurant receipts to submit but they are packed and I’m at the airport.

The wheelchairs have been wonderful!!

I am not one to give in easily to to letting someone help me. My daughter is 56 and takes care of elderly/geriatric patients and keeps saying, “Mom, PLEASE let me help you. I’m getting better at it.😉😉

We board soon. I will have lots of help. 🌸