Local Accidents. Global Support.
Seamless Claims.

Hi Alex, thank you for considering my claim I understand what you are saying. Although my claim has been rejected I just wanted you to know the way you have done it is first class. Thank you for taking the time to write the email. Many thanks.

Thank your efforts, Anthony! You were efficient, courteous, and kind with excellent communication skills.

Thanks Michael – just passing on that I’ve been really impressed with your service (and Sasha’s too). I’ve appreciated the phone calls and email support. Sasha also did a great job pushing back on the hospital when they kept trying to make me pay upfront.

I just want to thank you and your team for being on top of me and making sure that I had the services that I needed in order to recuperate from my stroke. Everyone who met me was amazed at how far I came in three weeks. I just want you to know that your team was really unbelievable they responded right away they asked me the right questions gave me the right answers thank you so much.Travel insured should be confident that you guys are the right people to think about what people need what they don’t need and who they should use as a provider.

Thank you for all your help. Your customer service has been exemplary!

I’m writing this email on behalf of my family. I’d like to express our gratitude and appreciation for all of your help in this real life nightmare. Seeing our baby sick in a third world country was something I could have never imagined, your staff were empathetic, and acted fast in getting us back to Australia. We will be forever great full, for all of your hard work and dedication. You truly made a difference in our time of need, and that will never be forgotten.

We are so appreciative of all the assistance received through you and all team members of Robin Assist working on our case. You have each provided sound information, timely feedback, help with our flight rescheduling & ground transportation, not to mention easing the stress of our medical emergency. We cannot thank you enough for your support.

Greetings Andrea, my apologies for yesterday’s email. It obviously (and unfortunately in my rereading of it- perhaps tersely,) was premature as you had already contacted and handled the claim. Thank you for your professionalism and follow up. If there is a customer service survey that your company asks folks to complete, I’d be happy to do so since this has been an involved process and your company has been responsive and timely to each of my communications. I sincerely appreciate the care and communication and now realize it takes the time it takes.

Thank you for your email and checking in on me, I really appreciate this. Your company’s support and communication with all the interested parties have been nothing short of five-star-thank you!

Lanna, everything is going well I cannot express enough gratitude to you and your team for all you have done for us Is there anyone to reach out to to give a shout out I appreciate it more than you know Also pass our gratitude to Luyi. I have to say the paramedic and nurse with mom are phenomenal I would also like to know how they can get recognized. People like you and your team make the world a better place.