Local Accidents. Global Support.
Seamless Claims.
Travel emergencies don’t follow a schedule, and neither do we. From arranging medical transport to handling claims quickly and clearly, Robin Assist combines human compassion with smart technology to act fast when it matters most. These real stories show how we help travelers feel cared for and get back on track, wherever they are in the world.
Well we made it home safely with the travel team provided. We just wanted to say how amazing Nurse Richard and Nurse Claudio were. They kept Andy laughing throughout the flight and he was very calm and happy to be home. He is in the hospital getting test and seeing a neurologist shortly. Thank you for your compassion while we were going through all this.
Tina
I meant to follow up after I got out of the hospital, I went straight to Thailand and got lost in adventures. Thank you so much for the great support while I was in the hospital in Vietnam. I have successfully received the refund. My experience with your company was incredible from start to finish, I have already recommended it to my friends and will continue to use it in the future. I appreciated that you continued to check in on me, that I always had access to a human who was familiar with my case, and that you proactively negotiated with the hospital on my behalf.
Lauren
Thankful for the excellent and expedited care we received at Maui Memorial. Thank you also to you and your team for making things easy with the claim. It is so much appreciated. Have a good day Gemma. Please thank your team for me.
Elaine
Made it home yesterday feeling much better, see family Doctor on Thursday thank you for all you did I don’t doubt I wouldn’t have been been here today if not for you saving my life.
David
I told her (Leah) that I would highly recommend you all and how wonderful y’all have been in the midst of us being in a Mexican hospital, everything y’all did that day, everything to get us out the next morning, y’all were ready to do everything immediately while we were waiting on stuff. I never travel internationally without travel insurance, it’s how I feel about it. I’ve never had to use it, I’m 57 years old, but it was so wonderful to have you all and I told our travel agent Leah y’all are who they say you are, I’ll give you all good reviews once I settle down. I’m very pleased with y’all and everything that you all did to help us.
Michelle
Thank you so much for the conversation we shared on the phone this morning … i am so grateful for your kind assistance and for how easy you made it to chat about this injury, and what we need to do going forward. You have a really wonderful way of interacting and communicating with clients, and it is appreciated more than i can say!” “Again, thank you so much for all of your assistance, and we will send the information to you shortly:)”
Joy
Yes, we arrived at Panama City Hospital. Flight crew and hospital staff have been great. Your folks are wonderful. Thanks for making a bad situation better than expected.
Gary
Merin
I am currently in India, and I sincerely appreciate the support you provided during this difficult time. Your service has truly been commendable.
Warm regards,
Chandrakant
I really appreciate the support and communication with you and the doctor’s. It put my mind at ease knowing you guys were there for use in a scary situation in another country. I will definitely use your company for any future travel needs.
Thank you again!