Local Accidents. Global Support.
Seamless Claims.
Travel emergencies don’t follow a schedule, and neither do we. From arranging medical transport to handling claims quickly and clearly, Robin Assist combines human compassion with smart technology to act fast when it matters most. These real stories show how we help travelers feel cared for and get back on track, wherever they are in the world.
I told her (Leah) that I would highly recommend you all and how wonderful y’all have been in the midst of us being in a Mexican hospital, everything y’all did that day, everything to get us out the next morning, y’all were ready to do everything immediately while we were waiting on stuff. I never travel internationally without travel insurance, it’s how I feel about it. I’ve never had to use it, I’m 57 years old, but it was so wonderful to have you all and I told our travel agent Leah y’all are who they say you are, I’ll give you all good reviews once I settle down. I’m very pleased with y’all and everything that you all did to help us.
Michelle
Thank you so much for the conversation we shared on the phone this morning … i am so grateful for your kind assistance and for how easy you made it to chat about this injury, and what we need to do going forward. You have a really wonderful way of interacting and communicating with clients, and it is appreciated more than i can say!” “Again, thank you so much for all of your assistance, and we will send the information to you shortly:)”
Joy
Yes, we arrived at Panama City Hospital. Flight crew and hospital staff have been great. Your folks are wonderful. Thanks for making a bad situation better than expected.
Gary
Merin
I am currently in India, and I sincerely appreciate the support you provided during this difficult time. Your service has truly been commendable.
Warm regards,
Chandrakant
I really appreciate the support and communication with you and the doctor’s. It put my mind at ease knowing you guys were there for use in a scary situation in another country. I will definitely use your company for any future travel needs.
Thank you again!
Marie
Cmque intanto grazie di cuore ❤️ per tutto quello che avete fatto !!… vi sono ad ora molto grato 🙏
Ruben
Hello,
We were in Mexico for a family wedding from November 21-25. My son was injured during the trip, and we had to take an ambulance to a hospital in Puerto Vallarta and he was seen there and treated for the injury. We had travel insurance through Travel Insured International.
Karine and Yuri were the two agents who helped me by phone and email throughout the process. They were amazing, and I don’t say that lightly. The customer service and step-by-step service they provided to help me know what to do, where to go, how to handle the entire situation, was nothing short of amazing. They were kind, patient, helped with translation with the ambulance drivers, and made sure the hospital received payment so that we were allowed to discharge. I can’t speak highly enough of these agents and the service they provided from start to finish. Many thanks to them. I will always buy this travel insurance for all my trips in the future because of this fantastic experience.
Thank you,
Alison
Thank you for all your help over the last few days, Damon and I really appreciate it. We look forward to applying for travel insurance through Travel Protect again based on this positive experience we’ve had.
Damon
Hi Alex, thank you for considering my claim I understand what you are saying. Although my claim has been rejected I just wanted you to know the way you have done it is first class. Thank you for taking the time to write the email. Many thanks.