Local Accidents. Global Support.
Seamless Claims.

I want to thank your entire team for doing a great job handling my emails while I was in Thailand with Dejan. Your team was efficient and thoughtful. In addition a real shout out to Dr Abhilash who excelled as much as possible. He is outstanding, and our trip home with him was a pleasure.

Thank you Robyn. You have been amazing ! I am so impressed with the personalized service.

Good Day,

I hope you are well,

I am writing to you regarding the service received from multiple members of RobinAssist: namely Gustavo, Luyi, Carmen, Lindsay & Brianna.

Four weeks ago I injured my foot in Belgium and your team has been nothing but helpful, compassionate, diligent and highly informative in dealing with the case, checking in on me frequently and providing fast responses to the million questions, queries and concerns I had.

Your team is fantastic and has made a pretty crap situation feel safe and reassuring. Have the best day and stay lovely.

Thanks Carmen ! Andres was wonderful ! He is a very caring man that should be commended for his work in helping mankind! I couldn’t have never gotten John home on my own ! Thanks for your assistance through this horrible trauma!Thanks again for guiding us through this process.

All of the staff at Robin Assist have been excellent at communicating, replying quickly and are compassionate and understanding, including Farrah. I have never had such a wonderful experience with an insurance company before. It is a pleasure to communicate with each of the employees in your company!

Hi Gustavo, thanks for this quick response! I just got out of surgery and am back in my room with my wife. I suppose you and your team will be working with the people at the hospital to get all of the necessary information for the insurance paperwork, etc.? But please let me know if there’s anything I can do. I cannot thank you and your team enough for all the help and reassurance you’ve provided to us throughout this ordeal. Blessings to you all!

By the way I was just telling my brother-in-law about how well you guys have treated us. He travels all the time and he’s asking me for the name of your agency and all of that because I think he would be very interested in purchasing a policy. If you can email me a copy of the policy and coverage options, I will make sure I’m forward it to him. Thanks so much Gustavo have a good rest of your day and I’ll wait to hear back from you.

Dear Raymond, Thank you very much for your prompt response and for taking the time to check both your policy provisions and your partner providers regarding my enquiry. I greatly appreciate your professionalism, clarity, and the effort you made to investigate the matter on my behalf.

Dear Luyi, Thank you for your prompt handling of the invoice inquiry from Bolzano Hospital. Like always, you are always there to help your customers. You are the best insurance agent I have ever seen! Please mention my words to your company manager.

Thank you so much you have really been an asset in helping me. When you that far from home you never expect such things as what happen to me to happen. But I was so glad that I took advantage of the insurance and would advise anyone to pay the extra and be secure.

No problem. I have already made an inexpensive flight reservation. Thank you for everything. I have never had to use medical insurance like this but the level of service you have provided is exceptional. You also took over handling many tasks that would have been very difficult for me to deal with under the circumstances and with the language problem. As a retired CTO , I am incredibly impressed with how seamlessly my case was handled by multiple agents regardless of time of day. Your internal systems workflow seems to work flawlessly and follow up on every issue flowed smoothly. The obvious level of corporate expertise in dealing with international health care systems is impressive.