Terms & Conditions
Effective Date: December 1st, 2025
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the Robin Assist website, customer portal, or any Robin-Assist-operated platform or service that is not governed by a separate contract or policy (“Service”).
The Service is operated by Robin Assist, LLC., together with its affiliated entities (“Robin Assist”, “we”, “us”, “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
Subject to your compliance with these Terms and all applicable laws and regulations, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service solely for your own personal, non-commercial use. You may only access the Service using devices you own or control. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Restrictions on Use
You agree to use the Service only for its intended business purpose: support, claim filing, customer assistance, and related TPA services.
You will not use the Service—or attempt to use the Service—in any manner that:
- Sends or transmits unsolicited advertising, promotions, spam, chain letters, pyramid schemes, or any other form of solicitation;
- Reverse-engineers, decompiles, disassembles, or attempts to derive source code from the Service;
- Frames, mirrors, harvests, or otherwise manipulates display of the Service;
- Uses automated tools (robots, spiders, scrapers) to access any part of the Service;
- Removes or alters any copyright, trademark, or proprietary notices;
- Modifies or creates derivative works from the Service;
- Interferes with or disrupts the Service, servers, or networks;
- Attempts unauthorized access to systems, accounts, or data;
- Interferes with another user’s access or enjoyment of the Service;
- Infringes intellectual property rights or discloses confidential information;
- Collects or distributes user data without authorization;
- Uploads fraudulent, unlawful, defamatory, malicious, or harmful content;
- Encourages illegal activity or civil liability;
- Transmits viruses, malware, or harmful code;
- Attempts to compromise authentication, security, or network integrity;
- Accesses any data or system not intentionally made available to you.
Use of the Service is limited to users 18 years of age or older.
We may monitor use of the Service and may remove content, restrict access, or take any action permitted under our Privacy Policy or applicable law.
Purchases / Payment Information
If the Service enables you to pay fees, submit documentation, or process transactions (such as claim-related payments or reimbursable expenses), you may need to provide payment or billing information.
You represent and warrant that:
- You have lawful authority to use the payment method you provide;
- The information you submit is accurate, current, and complete.
You agree that we are not responsible for losses or damages resulting from your submission of inaccurate or incomplete information.
By submitting payment information, you authorize us to share it with third-party service providers as necessary to process the transaction.
We may refuse or cancel a transaction for reasons including: system errors, data inaccuracies, suspected fraud, or other operational concerns. We are not liable for losses or damages resulting from such cancellations.
Availability, Errors & Inaccuracies
We continually update and refine the content and functionality of the Service. Information available through the Service may occasionally contain inaccuracies, typographical errors, omissions, or outdated references.
While we strive for accuracy, we do not guarantee the completeness or reliability of any information on the Service, including descriptions of services, availability, or content.
We may change or update information at any time without notice.
You may have additional rights under federal or state law that supersede portions of this section.
Accounts
If you create an account to access claim information, submit documents, or use other TPA services:
- You must provide accurate and complete information.
- You are responsible for maintaining the confidentiality of your login credentials.
- You are responsible for activity that occurs under your account.
- You must notify us immediately of any unauthorized access or security breach.
Usernames may not impersonate another person, violate trademark rights, or contain offensive or inappropriate content.
We are not responsible for losses resulting from your failure to safeguard your credentials.
Intellectual Property
The Service—including its content, design, trademarks, text, software, and functionality—is the exclusive property of Robin Assist, Battleface, Inc., and our licensors.
It is protected by U.S. and international intellectual property laws.
Our trademarks and trade dress may not be used without our written permission.
Rules for Linking to Our Website
You may link to the Robin Assist home page only if done in a manner that is legal, fair, and does not damage our reputation.
You may not:
- Create a link that implies endorsement or affiliation where none exists,
- Link from any site you do not own,
- Frame our site or link to internal pages without permission.
We may withdraw linking permission at any time.
For other linking requests, contact [email protected]
Links to Third-Party Websites
The Service may include links to third-party websites or services not owned or controlled by Robin Assist.
We are not responsible for:
- The content of third-party websites,
- Their privacy or security practices,
- Any loss or damage arising from your use of them.
We encourage you to review the terms and privacy policies of any third-party website you visit.
Termination
We may suspend or terminate your account or access to the Service at any time, without prior notice, if you violate these Terms or for any other reason.
Upon termination, your right to use the Service ceases immediately.
Sections that reasonably survive termination—including intellectual property, indemnification, disclaimers, and limitations of liability—will remain in effect.
Violations & Disclosure of Information
We may pursue all remedies available under law or equity for violations of these Terms.
We may cooperate with law enforcement or third parties in investigating suspected violations.
Subject to our Privacy Policy, we may disclose information as necessary to comply with laws, regulations, legal processes, or governmental requests.
No Fiduciary Relationship
Except as explicitly stated in a separate agreement, no fiduciary, agency, partnership, joint venture, or employment relationship exists between you and Robin Assist.
You may not bind Robin Assist in any way.
Indemnification
You agree to indemnify, defend, and hold harmless Robin Assist, Battleface, Inc., their affiliates, licensors, employees, contractors, and officers from any claims, losses, liabilities, damages, costs, or expenses (including attorneys’ fees) arising from:
a) Your use of the Service, or
b) Your breach of these Terms.
Limitation of Liability
To the fullest extent permitted by law:
- Robin Assist is not liable for any indirect, incidental, consequential, punitive, or special damages, including loss of data, profits, business, reputation, or goodwill.
- Our total liability to you for all claims will not exceed fifty U.S. dollars ($50.00).
You acknowledge and agree to this limitation by using the Service.
Disclaimer
The Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied.
We do not guarantee that:
- The Service will be uninterrupted or error-free,
- Defects will be corrected,
- The Service is free from viruses or harmful components,
- The Service will meet your expectations or requirements.
Governing Law
These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.
All disputes will be brought exclusively in state or federal courts located in Franklin County, Ohio.
Changes to These Terms
We may update or replace these Terms at any time.
The “Last Updated” date will reflect revisions.
Continued use of the Service after changes constitutes acceptance of the updated Terms.
If you do not agree to the revised Terms, stop using the Service.
Privacy Policy & Cookies Policy
Your use of the Service is also governed by our Privacy Policy and Cookies Policy.
Please review them carefully.
Time Limit on Claims
Any claim related to your use of the Service must be filed within one (1) year after the claim arises.
Otherwise, the claim is permanently barred.
Severability & Waiver
If a provision of these Terms is found invalid, the remaining provisions remain enforceable.
Failure to enforce a provision does not constitute a waiver of future enforcement.
Assignment
We may assign these Terms at any time.
You may not assign your rights or obligations without our written consent.
Our Remedies
You agree that violations of these Terms may cause irreparable harm.
We may seek injunctive or equitable relief in addition to other legal remedies.
Contact Us
If you have questions about these Terms, contact us at: [email protected]