World-class solutions.
Tailored support.
Secure globally, protect locally: your comprehensive risk management partner.
Security Assistance Services
Real-time support for travellers navigating global risks
Robin Assist provides travelers with around-the-clock access to security assistance during political unrest, natural disasters, civil disturbances, and other high-risk situations.
We coordinate with trusted, globally recognized security partners to deliver timely and effective support, backed by our in-house emergency medical, travel, and claims teams.
We understand that security-related events rarely occur in isolation. That’s why our team manages these cases holistically, ensuring medical needs, policy benefits, logistics, and real-time risk updates are all aligned through a single, coordinated point of contact.
Our Approach to Security Support
Travellers speak to real, experienced professionals 24/7
Case management is handled in-house from the moment a call comes in
Security partners are mobilized quickly and briefed by our team
We stay involved from start to resolution
What We Provide
24/7 Global Access to Security Assistance
Travelers can reach our team any time of day for support during active or escalating events. Whether it’s a political protest, civil unrest, or natural disaster, we initiate the case and mobilize resources quickly, coordinating directly with a dedicated security response provider.
Incident Triage and Rapid Case Activation
Our internal teams assess risk levels, confirm coverage or eligibility, and activate appropriate next steps based on the event and traveler location. We provide clear, immediate guidance to help travelers shelter in place, evacuate, or reroute when necessary.
Coordination with Trusted Security Experts
Security services are delivered through vetted, highly specialized third-party providers with proven international experience. Robin Assist maintains direct relationships with our partners and works side-by-side with them to ensure that each case is handled with precision, discretion, and care.
Integrated Medical and Travel Assistance
In many cases, security risks are paired with urgent medical, or travel needs. Our internal team handles benefit verification, Guarantee of Payment issuance, and medical coordination simultaneously. This means fewer handoffs, faster decisions, and more seamless support.
Destination Risk Intelligence and Alerts
Robin Assist partners with leading intelligence providers to deliver travel alerts, country risk reports, and destination-specific guidance. These tools help both travelers and risk managers stay informed before, during, and after a trip.
A Real-World Example
During a period of violent unrest in Bangkok, several business travelers contacted Robin Assist for guidance. Our team immediately reviewed their travel policies, activated our security partner on the ground, and maintained regular contact with the travelers. We coordinated hotel relocation, helped reroute outbound travel, and provided medical standby in case of escalation. Throughout the event, we managed communications with both the travelers and their employer to ensure safety and continuity.
Security events are unpredictable. Support shouldn’t be. Robin Assist delivers steady, coordinated response when travelers need clarity and action, not just information.
