Global expertise.
Local care.
With us, you never have to wonder, “What do I do now?”
Emergency Medical Travel Assistance
24/7, Worldwide- anytime, anywhere
When a medical emergency happens abroad, Robin Assist provides fast, expert, and coordinated support – anytime, anywhere.
Our Emergency Medical Travel Assistance services are built to respond immediately and manage every step of a medical case, from the initial call to resolution or safe return home.
With global infrastructure, in-house clinical expertise, and real-time communication, we ensure travelers receive the right care without delay.
What We Provide
24/7 Emergency Medical Response
Our global teams operate around the clock to respond to urgent medical situations. We assess severity, coordinate emergency transport (ground or air ambulance), and facilitate medical repatriation or commercial return with medical or non-medical escort when needed.
Guarantees of Payment (GOP) & Provider Coordination
Robin Assist issues Guarantees of Payment directly to hospitals and clinics to ensure immediate care without delays. We work closely with treating facilities to confirm medical adequacy and manage the flow of information between all involved parties.
In-House Medical Case Management
Our clinical team - comprising licensed physicians, nurses, and certified case managers - is integrated into every stage of care coordination. This ensures real-time decision support, treatment plan review, and benefit alignment across jurisdictions.
Global Telemedicine Access
When appropriate, travellers can access virtual medical consultations for non-life-threatening issues, and multilingual mental health support. We tailor this access based on the location, regulatory environment, and benefit structure of each program.
Medication & Medical Equipment Assistance
We coordinate the replacement and delivery of critical medications and equipment - whether for a forgotten prescription, lost CPAP machine, or broken medical aid - in even the most remote destinations.
Return Travel & Repatriation Planning
Robin Assist manages medically supported return travel, including fit-to-fly clearances, commercial flight bookings, escorts, and transition planning. We support both emergency and step-down care transfers.
How We Operate
Global Operations
Teams based across North America, UK, Europe, and Australasia for continuous coverage
Multilingual Support
English, Spanish, French, German, Arabic, Mandarin, and additional languages as needed
10,000+ Vetted Providers
A growing global network of hospitals, physicians, and transportation partners
Direct Billing & Cost Containment
We negotiate provider rates, issue Guarantee of Payments globally, and pass all savings back—without markup. We also utilize UnitedHealthcare, Aetna, Global Excel, and MultiPlan networks to ensure broad access and cost efficiency
Multi-Channel Communication
Travelers and partners can reach us by phone, SMS, email, or widely used messaging platforms such as WhatsApp, WeChat, and Facebook Messenger
Integrated Assistance & Claims
Built-in alignment with claims workflows for fast, efficient case closure
Case Example:
Complex Medical Evacuation from India
Here’s how Robin Assist responded:
- Benefit Coordination : Our team verified coverage, including a pre-existing condition waiver, and collaborated directly with the traveler’s primary U.S.-based insurance provider to manage upfront payments
- Guarantee of Payment : We issued a Guarantee of Payment to the local hospital for the remaining balance, ensuring uninterrupted care
- Ongoing Oversight : Robin Assist’s medical team stayed in daily contact with treating physicians to monitor the patient’s progress and adapt care planning
- Global Case Management : Our team handled all communication with family, care providers, and insurers – removing administrative burden from the patient’s spouse
- Safe Return Home : Once medically cleared for travel, we arranged for the traveller’s return to the U.S. via commercial airline with logistical and medical oversight.
This case illustrates our ability to manage high-acuity cases with clinical precision, administrative control, and deep global coordination.
Robin Assist delivers real-time, global medical assistance when travelers need it most.
From critical emergencies to complex evacuations, we’re your partner on the ground – wherever that ground may be.
