Telemedicine Services
Robin Assist enables travelers to access high-quality medical care through virtual and in-person consultations worldwide. Delivered via API and integrated directly into partner platforms, this feature gives insurers, employers, and managing general agents the ability to offer modern healthcare access – anytime, anywhere.
With multilingual providers, local prescription services, and a fully digital, claimless experience, telemedicine can be embedded into every policy as a value-added service that reduces costs and improves customer experience.
Key Capabilities
Global Virtual Medical Access
Connect travellers to local, licensed physicians in more than 75 countries. Available through video, clinic visits, or in-person consultations based on location.
Local Prescription Fulfilment
Travellers receive prescriptions that are valid in-country and redeemable at nearby pharmacies.
Multilingual Mental Health Support
Provide access to certified therapists and counsellors in over 20 languages for same-day or ongoing mental health consultations.
Cashless and Claimless Journey
Covered travellers pay nothing out of pocket and do not need to submit a claim.
API Integration with Partner Platforms
Offer this feature within your existing platforms using Robin Assist’s flexible APIs.
Custom Benefit Design and White Labeling
Embed telemedicine into your policies and tailor the user experience to your brand.
How It Works
Value to Partners
Embed telemedicine into every policy for added value and differentiation
Reduce high-cost hospital visits and unnecessary claims
Improve traveller satisfaction and retention
Extend care access globally, regardless of provider network limitations
Enable full control over branding, access, and usage reporting
Reduce cost per consultation and improve outcomes with early triage
Use Case Example
Global Virtual Medical Access
A business traveler in Bangkok develops stomach pain and needs a medical opinion. Through their employer’s benefits portal, powered by Robin Assist, they select a local doctor and book a virtual appointment.
The doctor confirms it is not an emergency, prescribes medication locally, and logs the visit.
The traveler picks up their medication the same day, pays nothing out of pocket, and has no paperwork to submit.
