Digital Payments
Robin Assist’s digital payment feature enables fast and reliable reimbursements to travelers and direct payments to healthcare providers and vendors in more than 140 currencies. Designed for flexibility, it can be deployed as part of our Marvin platform or as a standalone payment engine that connects to your existing claims or assistance infrastructure.
Whether your team is processing claims internally or through Robin Assist, our payment solution delivers efficient, compliant disbursements without added complexity.
Key Capabilities
Payments in 140+ currencies to providers and travellers
Same-day processing and instant payouts
Real-time payout tracking and reporting
Segregated claims accounts with partner-specific deposits, tracking and reconciliation
Optional integration with Marvin tech for a fully connected experience across assistance and claims
Payout methods include e-check, bank transfers, digital wallet, virtual prepaid cards, Venmo, PayPal and other mobile payment services
Automated currency conversion and compliance based on payment destination
Customized, and partner co-branded payee notifications
Standalone capability, allowing for integration with your existing claims platform via secure API
How It Works
Robin Assist Digital Payments can operate as an independent service. Partners submit a payment request through a secure interface or API connection. Robin Assist handles the disbursement, currency management, and recipient communication. Payment confirmation and tracking data are returned to the partner in real time.
Alternatively, when paired with Marvin (our internal tech platform), payments are automatically triggered at the point of claim or assistance case resolution – with no additional manual processing required.
Value to Partners
Reduces time to pay for both customers and providers
Enhanced satisfaction with fast, flexible delivery methods
Removes operational friction without disrupting existing claims infrastructure
Offers transparency, auditability, and partner-controlled account structures
Scales globally while staying locally compliant
Flexible deployment: standalone, white-labelled, co-branded or integrated
Use Case Example
Digital Wallet Functionality
A traveller required outpatient care at a private hospital in Japan. The facility would not accept a Guarantee of Payment from a foreign entity, nor would it allow credit card or wire transfer payments from outside the country – a common barrier for non-domestic insurers, third-party administrators and assistance companies.
Robin Assist resolved the issue using its Digital Wallet functionality. Within minutes of claim validation, funds were securely issued to the travelers’ mobile device through a pre-authorized, pre-determined vendor specific payout digital wallet. The traveler was able to pay the hospital directly at the point of service using tap-to-pay – avoiding any care delays or out-of-pocket stress.
This solution provided compliance with local payment restrictions, full traceability, and a seamless experience for both the traveler and the insurer.
