Your Partner for seamless travel assistance
Redefining help for travelers through our innovative approach. The assistance and claims services of the future, now
About Robin Assist
Robin Assist is a global assistance and claims tech platform that delivers end-to-end emergency support, claims management, and compassionate customer care for the insurance industry. We serve insurance carriers, managing general agents, third-party administrators, brokers, and employers by providing 24/7 assistance services that scale globally and integrate seamlessly.
Our team combines deep expertise with a human-first approach — offering calm, capable support when travelers need it most. We built Robin Assist to eliminate legacy inefficiencies, enable real-time decision-making, and empower our partners to deliver exceptional service with complete transparency, speed, and heart.
Why We Started
After decades working in global travel assistance, we saw how disjointed systems and siloed processes led to delays, duplication, and poor experiences. Robin Assist was created to fix that. Our goal was to build a unified platform that empowers our teams, strengthens partner performance, and simplifies the experience for customers.
Robin Assist was built from the ground up to be feature-based, digital-first, and fully integrated. We believe assistance and claims services should be fast, transparent, and easy to work with – for both customers and our partners.
What We Stand For
Human-first service with technology-enabled scale
Global coverage with real-time responsiveness
Fast claims and assistance resolution powered by automation
Technology that works across your systems, not against them
Data you can use - available when you need it
Transparent pricing and full pass-through of cost savings
Technology That Delivers
Application programming interface (API) integrations for real-time case intake, policy validation, claims adjudication, and notifications
White-labeled or embedded customer experiences with support for multilingual environments
Secure partner access to dashboards with full visibility into case activity, resolution times, costs, and service-level performance
Automated claims triage and routing based on policy rules and case types
Digital payments across more than 140 currencies using e-check, bank transfer, wallet disbursement, and virtual prepaid cards
Communication across secure channels including email, SMS, WhatsApp, WeChat, and live chat
Data streaming and analytics tools to help partners track trends, usage, fraud indicators, and service optimization opportunities
Built for the Insurance Ecosystem
Robin Assist gives you the people, processes, and technology to deliver a better customer experience - and the tools to measure and improve it.
Robin Assist partners with:
- Insurance carriers building next-generation travel, health, and specialty insurance products
- Managing general agents who need global infrastructure and branded service delivery
- Third-party administrators looking to enhance claims turnaround and reduce overhead
- Brokers and affinity groups seeking seamless assistance integration and premium service
- Employers who need reliable global support for traveling and remote teams