Local Accidents. Global Support.
Seamless Claims.

Hello,
Reminder: I broke my foot in Denmark the day before our cruise. Rather than board on Princess for a 27 day cruise , I spent a long afternoon in a hospital and an extra two nights at our hotel. Now I am in the airport waiting for my flight.

All your arrangements for me have been seamless and very easy. I am so grateful for everyone associated with your group. Navigating with a cast in a foreign country is a challenge.

Attached is the hotel bill for the two additional nights due to the fall I took resulting in a broken foot. At my age, 77, I was hurting and exhausted. Thankfully, you understood.

The food bill may look odd with almost nothing but soft drinks. We were in an area where there were only a couple of restaurants. They didn’t deliver. My daughter walked for hamburgers once and a small pizza the other time but we got our drinks from the refrigerator in the hotel and ate snacks we purchased in the ATL airport on Tuesday. I have the restaurant receipts to submit but they are packed and I’m at the airport.

The wheelchairs have been wonderful!!

I am not one to give in easily to to letting someone help me. My daughter is 56 and takes care of elderly/geriatric patients and keeps saying, “Mom, PLEASE let me help you. I’m getting better at it.😉😉

We board soon. I will have lots of help. 🌸

Hello, i have just been discharged from the hospital and will continue my journeys. There were dangerous worrying times in between hospitals with dangerous switched medication and miscommunication with The earlier hospital.I honestly believe whoever has been handling this case has saved my life with quick communication between very different countries and practices so thankyou and thankyou to the company as a whole.

Your team is awesome. Quick and accurate responses to any inquiries. I am only going to use Collette for my trips and will use Robin Assist.

During a trip to the United States, my partner fractured a rib after slipping on the beach. Fortunately, it wasn’t anything too serious, but she had to go to the hospital to rule out any internal injuries or other complications. After calling the insurance company’s 24-hour assistance number, I was given clear instructions on what to do and how the procedure worked. Everyone was extremely kind and helpful. In addition to covering all of the medical expenses, the assistance team called my partner at least ten times over the following days to check on her condition and to see whether she needed any additional medication or pain relief. Every insurance policy looks good on paper… until it’s time to settle a claim. Viaggi Sicuri turned out to be a truly pleasant surprise. I sincerely hope they achieve tremendous success

Good morning, Thank you for everything you have done for me and my family following my accident in San Diego. We are immensely grateful to you.

Good day,

Thank you for your email and reaching out. Much appreciated.

Isabelle has fully recovered thanks to the excellent medical attention she received in Mauritius.

Wishing you a great rest of the week.

Best wishes,

Hello Farrah. Sincere thanks for your response. Your company over delivers!
I’m going to skip the reimbursement process. I don’t want to take up anyone’s time for what I think is a trivial request.
I’ll definitely employ Robin Assist at another time.

I would like to express my sincere gratitude for the excellent support provided by Fabio during my father’s medical escort.

Fabio was professional, compassionate, attentive, and extremely helpful throughout the entire journey. He was always available to assist my father with his needs and treated him with patience, kindness, and respect.

His dedication gave our family tremendous peace of mind during a very stressful and difficult situation. We are truly grateful that Fabio was assigned to accompany my father, and we would appreciate it if you could share our recognition and thanks with him.

Thank you as well to the entire medical assistance team for coordinating my father’s transportation and care.

You have been phenomenal to work with throughout this entire ordeal. Everyone I spoke with, from the beginning through the medical team, was wonderful. I could not have asked for better people to support us.

The medical team in particular was incredible. When we were struggling to get information from the hospital, your team stepped in and helped. I truly can’t say enough about how great everyone was to work with.

You all deserve special recognition for the way we were treated. I want your leadership to know how much we appreciated everything you did for us.

Thank you. You all were truly the only bright spot in the last couple of days. Thanks for handling our situation so promptly and thoroughly!