Local Accidents. Global Support.
Seamless Claims.
Travel emergencies don’t follow a schedule, and neither do we. From arranging medical transport to handling claims quickly and clearly, Robin Assist combines human compassion with smart technology to act fast when it matters most. These real stories show how we help travelers feel cared for and get back on track, wherever they are in the world.
Hello Terri,
I wanted to take a moment to express my sincere gratitude for the outstanding service you provided in handling our travel insurance claim. From our first interaction, your professionalism, responsiveness, and personable manner made the process clear and stress-free.
Your prompt communication, helpful guidance, and efficiency in processing my claim went above and beyond my expectations. I truly appreciate the way you kept me informed at each step, answered my questions thoroughly, and worked diligently to reach a resolution so quickly.
If there is a way to share my comments in a review or with management on your exemplary performance, I would love to do so. Thank you once again for your excellent service.
Warm regards,
Valerie and Craig
thanks for all of your help. both you and luyi have been a tremendous support and help and i’ll pass on my positive experiences with both of you to the reviews email you provided. thanks again for all of your hard work and enjoy your time off!
Katri
I called this afternoon and spoke with Linda, who has offered to find out answers to my specific questions regarding car hire. Depending on the answers, I may be back in touch next week. May I just say how lovely it is to find a company who responds to emails promptly and answers calls in a timely manner?
Anne
….I cannot say enough good things about you. How easy it was to follow up.
And now that you guys even make a phone call, it’s remarkable…I will never book any Insurance for my vacation,
you guys made it so easy, so thank you and I’ll be in touch by email. Please say hello and thank you to the rest of your team that helped us. Please do that….
Lotte
Good morning Anthony! Thank you so much for your swift reply and approval. It means a lot to our family after such a sudden and expensive shock. We appreciate your understanding and assistance, and we will certainly be purchasing from TravelProtect again.
Glenn
Hi Michael, I can’t thank you enough for the way you have handled my claim. I’m so impressed by your efficiency and respect for my situation. I’ll definitely be recommending your company and using you myself next time I travel overseas. The reimbursement will go towards paying for my new glasses. Thanks again,
Sophie
Your organization and everyone I talked to was so caring. It was probably the best medicine. I am extremely grateful for all your organization has done.
Paul
My husband and I would like to sincerely thank Travel Insured International for the exceptional service and caring attitude that they extended to us during our recent trip to France. My husband was seriously injured in a bicycle accident and spent 5 days in ICU at the very end of our planned tour. Unable to go home with the group and then unable to fly for 2 weeks after he was discharged from the hospital, we would truly have been in a very difficult situation if we had not had your insurance coverage. Not only did the company take care of the medical bills and the cost of lodging while we waited to get home, but the coverage provided us with airport transfer and comfortable tickets home.
We simply can not thank this company enough for their concern, reliable communication, supportive attitude and meticulous follow through on our every challenge. Most helpful was their willingness to accept communication of paperwork by email since we had no way to fax our paperwork, having only a cellphone for our use.
We got home after 30 days on what was supposed to be a 10 day trip. Travel Insured International was absolutely the only thing that made this whole experience manageable and has allowed us to look at the bright side! We feel we were made whole again.
To the wonderful agents who communicated with us faithfully: thank you from the bottom of our heart!
Sandra and John
Thank you so much for your timely update and explanation. I will be looking for the payment information in the next couple weeks. Hopefully I won’t need you again but you all were wonderful.
Catherine
Dear Ms. Luyi,
We are home! We can not thank you enough for your supportive care while we were under such stress in a place where we didn’t really speak the language! The transport driver arrived early and we were glad; we were able to negotiate the Air France sign-in with a little help from the representative…..Again, thank you so much! Without your help and the coverage your company provided, we would have been really terrified! If you ever need a testimonial to the quality of your service, we are at your disposal!