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My medical assist did a fantastic of getting me back to Australia and I cannot speak more highly of him. I have also gratefully appreciated your concerns for my health as a top priority. You have done a great job.

Good Morning Gustavo,

Thanks for enquiring about my husband’s health.Fortunately, although he is still feeling weak and moving slow, the family managed to get him to the church to see his granddaughter get married yesterday and he even spent an hour at the reception watching the speeches and such. He was pretty tired once we got back to the hotel and he just crashed and slept thru the rest of the day into this morning.

We went to breakfast and are getting ready to pack up and move into his daughter’s house (90 minutes down the road) in preparation to attend his grandson’s wedding this coming Saturday. We’re hoping that the week of rest will help him regain some more of his strength to spend more time enjoying the reception festivities and get ready for our cruise back to the US the following week.

He still has a few days to complete his course of antibiotics, hoping they will wipe out the infection once and for all and we can get this behind us.So he is slowly continuing to recuperate and is cautiously optimistic he’s finished with the NHS for the rest of the trip 🙏.

Hope you are doing well too Gustavo. I appreciate your kind and constant presence during our time of need. Will keep you updated as we finish out our journey.

Warmest Regards,

Annabelle you are AMAZING!!! Thank you so much for bringing this to a close for my dad and I. It has been a real struggle in so many ways for us, and truly in the end GMS/Robin Assist has been the best company I could have had to work with. God Bless you.

Again, thank you so much for the excellent communication and replies from both Travel Insured and Robin Assist! We will definitely be purchasing travel insurance policies with your company again for future travels and will pass on your professional handling of everything to friends and family! Your company seems like a rare find these days for quality, insurance customer service!

Hi. Thank you so much for your follow up, but especially, for all of your assistance getting us home. Really, we cannot thank you enough for the great service and kindness displayed by everyone with whom we communicated. The medical professional who accompanied us also exceeded our expectations and was extremely kind and understanding. We would not have been able to manage without him…Thanks again.

I would also like to express my deepest gratitude to you, David, Gustavo, and the entire Robin Assist Medical Assistance Team. Your swift coordination, constant check-ins, and professional support during this diving emergency gave me immense peace of mind and truly helped me when I needed it most. Thank you again for your amazing service.

Thank you so very much and thanks for checking in. The pain was a bit much yesterday from all the moving during the scans, but after some Ibubrufen and elevation it is feeling much more manageable today. The doctors gave me some solid advice on how to take care and manage the wrist during the cast period – rest, elevation, cooling and avoiding use – and it is so useful. Thanks so much for your amazing support. It was daunting facing medical care in a foreign country but you guys have made it seamless!

Thank you all for your help. We are in the air on our last flight. We cod not gave asked for any better help! You exceeded all expectations. We would live to write a letter to your supervisor about how wonderful you have been and will certainly post a very posting review on Facebook recommending you to all our friends.

Good morning, we’ve checked in to the hotel, all went very smooth, thank you so much. Aside from this horrible incident happening, you guys have helped tremendously to alleviate so much stress. Thank you!

I also just want to say thank you again for helping me navigate this rather stressful situation. Last time we travelled, we needed to use Robin Assist’s service, and this time as well, and if/when we travel internationally again in the future, we definitely plan on getting a travel insurance policy from the same group (which I would assume will still contract with you all), because I can’t even imagine the amount of additional stress we would have had were it not for you all. Obviously, we hope to not have to use the services, but even just having the reassurance that we can connect with you so quickly and that you are there when needed is worth every penny and then some!