Personal support.
Global convenience.
Support that simplifies every journey, no matter the destination.
Concierge Services
Practical, personal, and globally available - wherever your travellers go
Robin Assist’s concierge services offer high-touch, real-time support for travellers who need more than just emergency help.
Whether it’s rebooking travel, arranging fine dining, or planning private tours, we deliver personalized, around-the-clock service to enhance the customer experience and reduce travel stress.
Our concierge support is fully integrated with our medical, travel, and claims teams, ensuring seamless coordination, consistent communication, and a service experience that matches your brand and benefit design.
Our Concierge Support Includes
Hotel, flight, and ground transport bookings, including early check-in and accessibility accommodations
Sightseeing and local experiences, such as private or group city tours, day excursions, and cultural events
Dining and event reservations, confirmed with virtual payment methods when needed
Personal assistance, from gift deliveries to local guides, interpreters, and shopping help
Executive and VIP coordination, including:
24/7 multilingual service, available worldwide and fully aligned with your benefit structure and policies
Real Case Example:
Concierge Coordination for European Cruise Travelers
Ahead of their spring 2024 cruise, a couple contacted Robin Assist to organize their arrival in Lisbon and post-cruise plans in Barcelona.
Our team:
- Arranged airport pickup, hotels with early check-in, and port transfers
- Booked sightseeing tours in both cities
Reserved dinner at a top-rated local restaurant using a virtual credit card - Provided access to a local concierge partner for on-the-ground assistance
- Maintained clear communication and oversight across each step of the journey
The result was a frictionless, high-touch experience that allowed the travelers to focus on enjoying their trip, with the confidence that all logistics were being professionally managed.
Robin Assist concierge services help elevate your offering and ensure your travelers feel supported, valued, and cared for – every step of the way.
