Providing 24/7 support services to travelers worldwide
Stuff happens. But if it happens to your travelers, don’t worry – you’ve got us.
Robin Assist provides assistance solutions for today’s traveler.
Innovative solutions, 24/7 support
Seamless integration
Embed into your website or host on a dedicated page.
Filing a claim is easy to do
Customers can file a claim in just three steps on their mobile device or desktop.
24/7 support for your customers
Our team provides 24/7 service to your customers, enabling businesses to provide a seamless travel experience.
Partner
with us
Create a more streamlined customer experience with our claims handling and assistance service platform.
Join our network. Become a provider
Join our global network of providers dedicated to helping people around the world.
Who is Robin Assist designed for?
Robin Assist is designed for travel insurance companies that are in need of a claims handling and assistance service platform dedicated to their customers.
Can Robin Assist benefit your business?
With immediate multi-channel communication, and a friendly, tech-driven approach to assistance and claims, we offer unparalleled service and customization to your businesses and customers’ individual needs.
Trusted by
We’re here. Every step of the way
Medical Assistance
We’re here to help—anytime, anywhere.
Travel Assistance
Flight rebooking, hotel rebooking, rental vehicle booking, and more.
Security Assistance
Our comprehensive security assistance services range from general travel security to high-risk situations.
Claims Services
Immediate claims settlement in over 140 currencies.
Concierge Service
We deliver around-the-clock service to enhance the customer experience.
Redefining what it means to help travelers
Local support
On the ground expertise with physician visits, medical appointment coordination, pre-treatment quotes and multi-lingual support.
Seamless settlement solutions
We provide settlement in over 140 currencies via e-check, online payment services, wire, ACH, BACS, SWIFT and SEPA.
Real time data notifications
We help you make the most of your data. From industry benchmarking and results analysis to seamless integration and automation.
Global team
A truly global team with full time employees based in the Americas, Europe, and Australasia
Testimonials
I am so impressed with the service I’ve experienced at Robin Assist. I have recommended my insurance company to all my friends, family and colleagues and passed along the details. They have all said they will be purchasing policies for their upcoming trips this Summer. And I will absolutely continue to take out policies moving […]
Sophie
Many thanks again for your help during my medical episode while travelling in Europe. Comforting to know these services exist. I feel like I received better medical support abroad than I may have back home. This is my first experience using trip insurance and it was a very good one. Thank you,
Caroline
Thank you for your message. Yes, I am home safe and sound and with my family. No, I am happy to say that I don’t need any more assistance! But I would like to thank the entire team for all your help, assistance and support. You all were amazing and I cannot imagine what I […]