Our
services
Travel is fun. There’s nothing better than stretching your legs in a strange place, seeing new landscapes, hearing foreign languages, and eating exotic food. But traveling can also be hectic and, at times, even dangerous.
In short, stuff happens. But if it happens to you, don’t worry—you’ve got us.
Medical
Assistance
While we can’t stop accidents from happening, we make sure if something does happen, you’re taken care of—and protected from financial losses. With us, you never have to wonder, “What do I do now?” We’re here to help—anytime, anywhere.
We provide Medical Assistance to customers across the globe, including:
Security Assistance
In partnership with MS Risk, we cover aspects of security, loss prevention and risk management for our customers. During a crisis, we work closely with their international consultant network to provide support domestically and abroad, with local knowledge and proportionate best practices.
Our comprehensive security assistance services range from general travel security to high-risk situations.
Claims
Services
FOR CLAIMS IN WHICH CUSTOMERS HAVE TO FILE FOR REIMBURSEMENT OF PREPAID EXPENSES: AFTER CLAIMS-RELEVANT INFORMATION IS RECEIVED, WE MAKE OUR DECISION WITHIN 5 (FIVE) BUSINESS DAYS. IMMEDIATE CLAIMS SETTLEMENT IN OVER 140 CURRENCIES VIA E-CHECK, ONLINE PAYMENT SERVICES, WIRE, ACH, BACS, SWIFT and SEPA.
Our team can process claims under the following standards:
Travel
Assistance
We’ve all been there, right? Travel disruption, travel interruptions, travel cancellations. There’s nothing worse than your plans changing at a moment’s notice and being stuck somewhere unprepared. At Robin Assist, our Travel Assistance does just what you’d want in situations like this (and hundreds of others)—give you advice, direction, and hope. Just contact our helpful travel experts, 24/7. They will take care of everything.
We provide Travel Assistance services, including: