Services

Our
services

Travel is fun. There’s nothing better than stretching your legs in a strange place, seeing new landscapes, hearing foreign languages, and eating exotic food. But traveling can also be hectic and, at times, even dangerous.

In short, stuff happens. But if it happens to you, don’t worry—you’ve got us.

Medical
Assistance

While we can’t stop accidents from happening, we make sure if something does happen, you’re taken care of—and protected from financial losses. With us, you never have to wonder, “What do I do now?” We’re here to help—anytime, anywhere.

We provide Medical Assistance to customers across the globe, including:


Ground ambulance
Air ambulance
Commercial airline, including medical stretcher
Medical clearances and Fit-to-Fly assessments
Physician, hospital, dental, and vision referrals
Repatriation of mortal remains
Return travel arrangements
Emergency prescription replacement
Medical cost containment, expense recovery, and overseas investigation
Dispatch of doctor or specialist
Medical evacuation quote
Arrangements of visitor to bedside
Medical payment arrangements
Medical bill audits
Shipment of medical records
Medical equipment rental and replacement
In-patient and outpatient medical case management
Eyeglasses and corrective lens replacement assistance

Security Assistance

In partnership with MS Risk, we cover aspects of security, loss prevention and risk management for our customers. During a crisis, we work closely with their international consultant network to provide support domestically and abroad, with local knowledge and proportionate best practices.

Our comprehensive security assistance services range from general travel security to high-risk situations.


Political evacuation services
Security evacuation services
Coordination of security resources
Malicious product tamper and contamination
General travel risk and travel security
Assistance in mass public disturbances, violent terrorist, or extremist incidents
24/7 point of contact to report emergencies and get security and safety advice from duty managers
Assistance in cases of major disasters
Emergency political and security evacuations
Hijacking (any form of conveyance)
Illegal detention and arrest
Kidnap for ransom
Monitoring and telephone advice throughout the crisis
Mobilisation and deployment of response consultants to advise on extreme incidents

Claims
Services

FOR CLAIMS IN WHICH CUSTOMERS HAVE TO FILE FOR REIMBURSEMENT OF PREPAID EXPENSES: AFTER CLAIMS-RELEVANT INFORMATION IS RECEIVED, WE MAKE OUR DECISION WITHIN 5 (FIVE) BUSINESS DAYS. IMMEDIATE CLAIMS SETTLEMENT IN OVER 140 CURRENCIES VIA E-CHECK, ONLINE PAYMENT SERVICES, WIRE, ACH, BACS, SWIFT and SEPA.

Our team can process claims under the following standards:


Upfront payment guarantee and invoice settlement
Electronic claims filing, status-check, and updates
Filed claim acknowledgement response within 24 hours

Travel
Assistance

We’ve all been there, right? Travel disruption, travel interruptions, travel cancellations. There’s nothing worse than your plans changing at a moment’s notice and being stuck somewhere unprepared. At Robin Assist, our Travel Assistance does just what you’d want in situations like this (and hundreds of others)—give you advice, direction, and hope. Just contact our helpful travel experts, 24/7. They will take care of everything

We provide Travel Assistance services, including:


Flight rebooking
Hotel rebooking
Rental vehicle booking
Legal referrals and bail bond assistance
Missed connections coordination
Lost baggage search; stolen luggage replacement assistance
Lost passport and travel documents assistance
Travel information, including visa and passport requirements
Emergency telephone interpretation assistance
Up-to-the-minute travel delay reports
Roadside assistance
Rental vehicle return
Guaranteed hotel check-in
Emergency cash transfer assistance
Inoculation information
Emergency return travel arrangements
Long-distance calling cards for worldwide telephoning
Up-to-the-minute information on local medical advisories, epidemics, pandemics, required immunisations, and available preventive measures
Up-to-the-minute travel supplier strike information